Chargeback evidence, captured the moment the order comes in
Rebuttal silently records dispute-relevant evidence at order time and builds a reason-code-matched response for every chargeback. You review it and submit it yourself. Flat monthly pricing, no success fee, ever.
Order #1042 · March 14, 2026
Payment verification
AVS result: Y, address and postal code match
CVV result: M, match
captured 2026-03-14 18:22 UTC
Fulfillment
USPS 9400 1108 2205, delivered March 18
updated 2026-03-18 18:03 UTC
As listed at time of purchase
Product title, listed price, and description, exactly as the customer saw them that day
captured 2026-03-14 18:22 UTC
Chargeback opened, 47 days later
Session & device data
never recorded
Product page
changed since order, original unavailable
Store policy
updated, prior version not retained
Most disputes are lost before they start.
By the time a chargeback lands, the evidence that would win it is often already gone. The product page has changed. The policy's been updated. The session data was never recorded. Most disputes are lost not because the merchant was in the wrong, but because they can't reconstruct proof after the fact.
Left alone, Shopify auto-submits the basics on the deadline: order and shipping details. That's a safety net, and Shopify's own guidance is to submit manually instead, because the basics don't include what actually wins a case.
How it works
Three steps, and nothing to manage.
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Capture, at order time
The moment an order comes in, Rebuttal snapshots the evidence that expires: AVS/CVV results, session and device data, the product listing exactly as the customer saw it, your store policies in effect that day, and fulfillment tracking as it updates.
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Assemble, when a dispute hits
When a chargeback opens, Rebuttal builds a response matched to the specific reason code, with every section timestamped to show precisely when it was captured. No generic template, no scramble.
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Review and submit, you decide
Nothing goes out automatically. You review the package, then submit it yourself through Shopify's own dispute form. Rebuttal never auto-submits and never auto-refunds your customers.
Not another black box
What makes Rebuttal different.
- Evidence with provenance
- Every item carries the timestamp it was captured, proof it existed before the dispute, not reconstructed after.
- You stay in control
- No automated submissions on your behalf. No robot refunding real customers. The final click is always yours.
- Flat pricing
- A fixed monthly price. Not a percentage of what you recover. Not a per-dispute charge that punishes you for a bad fraud month. The same price whether you get two disputes or two hundred.
Simple pricing, no surprises
Every plan includes the whole product: order-time capture, reason-code evidence packages, automation rules, the review queue, and the review-and-submit workflow. Only the order volume changes — and the volumes are guidance, not hard limits: capture never stops in a busy month, we just nudge you to the plan that fits.
Starter
$29/mo
For stores up to 100 orders/month
For smaller stores getting protected.
Growth
$49/mo
For stores up to 500 orders/month
For growing stores.
Scale
$79/mo
No order cap
For high-volume stores.
No success fee No per-dispute charge 14-day free trial Keep 100% of what you recover
A single $400 dispute costs $100 with a success-fee tool. Rebuttal costs the same, however many disputes you face.
The first founder stores get three months free.
Rebuttal is launching on the Shopify App Store soon. Join the founder list and be first in.