Rebuttal prepares the case; the final click is always yours, inside Shopify's own dispute form. The flow:
- Open the dispute in Rebuttal and review the generated package. The on-screen version renders formatted for reading.
- Click Copy for dispute form. This copies a clean plain-text version — formatted for pasting into Shopify's text fields, with image URLs listed plainly.
- Click Open dispute in Shopify. This takes you to the order in your Shopify admin, where the dispute response form lives.
- Paste the evidence into the form, attach any files you want to add (carrier proof-of-delivery PDFs, customer emails), and submit through Shopify.
- Back in Rebuttal, click Mark as submitted. The dispute moves to Submitted and the deadline is recorded as met.
Why this workflow: your response to a chargeback is one-shot — there's no second submission if something goes out wrong. Rebuttal is built so nothing leaves without your eyes on it.
Dispute detail with Copy / Open / Mark as submitted